Micro-Fix: The Art of Interpersonal Communication

Ever left a conversation thinking, “That’s not what I meant!” or “They didn’t hear me at all”? Communication isn’t just about talking—it’s about connecting. And the “micro fix” for better communication is surprisingly simple: listen more, talk less, and check for understanding.

The Listening Trap

Most people listen to respond, not to understand. While someone else is talking, we’re already crafting our next line. Instead, try active listening:

• Focus fully on the speaker (no multitasking).

• Reflect back what you heard (“So you’re saying you felt overlooked?”).

• Ask clarifying questions.

This doesn’t just improve understanding—it builds trust. People don’t need you to fix them; they need you to hear them.

Nonverbal Cues Matter

Research suggests up to 70% of communication is nonverbal. Tone, eye contact, facial expressions, even posture—all of it communicates more than words.
A relaxed stance and open expression say, “I’m approachable.” Crossed arms or darting eyes can say the opposite, even if your words are kind.

The Power of “I” Statements

When tension rises, “you” statements sound accusatory (“You never listen!”), while “I” statements invite dialogue (“I feel unheard when…”). That small shift lowers defensiveness and opens the door to resolution.

Micro Fix Takeaway: Great communicators aren’t great talkers—they’re great listeners. Focus on understanding first, and connection will naturally follow.